Department: Finance / Accounting
Reports To: Controller/Staff Accountant
Job Summary
The Customer Billing Specialist is responsible for preparing and issuing accurate invoices to customers, maintaining billing records, and resolving billing discrepancies. This role works closely with accounting, sales, and customer service teams to ensure timely payments and excellent customer support.
Key Responsibilities
- Generate and send invoices to customers in a timely manner
- Review billing data to ensure accuracy and completeness
- Maintain customer billing records and update account information
- Respond to customer inquiries regarding invoices, payments, and account balances
- Investigate and resolve billing discrepancies or disputes
- Process billing adjustments, credits, and refunds when necessary
- Work with the accounts receivable team to monitor outstanding invoices and support collections
- Reconcile billing accounts and prepare billing reports
- Ensure compliance with company policies and financial regulations
- Assist with month-end and year-end financial processes
Required Skills and Qualifications
- High school diploma or associate degree in accounting, finance, or a related field (bachelor’s preferred)
- 1–3 years of billing, accounting, or accounts receivable experience
- Strong attention to detail and accuracy
- Proficiency with billing software and Microsoft Excel
- Good organizational and time-management skills
- Strong communication and customer service abilities
- Ability to analyze and resolve billing issues efficiently
Preferred Qualifications
- Experience with ERP or accounting systems (such as QuickBooks, SAP, or Oracle)
- Knowledge of accounting principles and billing procedures
- Experience in a high-volume billing environment
Work Environment
Standard business hours, with occasional overtime during month-end or billing cycles
Office environment
