Position Summary
Schedule: Hourly, Non-Exempt
The Customer Billing Specialist position is responsible for both routine and non-routine, moderately
complex customer billing functions, and following appropriate procedures for timely and accurate
preparation. Proficiency in Microsoft Office with a focus in Excel is preferred. Knowledge of billing
software system is preferred but not required in Open Ticket and Open Invoice. Must have a valid
driver’s license, have an acceptable driving record, and be able to pass a drug test.
General Expectations
Consistent Attendance – Employees are expected to maintain reliable attendance by planning ahead for time off, arriving on time, and ensuring consistent availability. Doing so helps create a smooth and productive work environment at Warrior Technologies.
Professional Appearance – Employees are expected to maintain a professional and well-groomed appearance, representing Warrior Technologies at the highest standard for their role.
Communication – Employees are expected to communicate respectfully and professionally in all interactions, whether verbal, written, or electronic, to foster a positive and collaborative work environment.
Paperwork – Employees are responsible for completing all required paperwork promptly, including new hire documents, benefits forms, work orders, and safety paperwork, to ensure efficiency and compliance.
Timekeeping – Employees are responsible for accurately tracking their time by clocking in and out and entering ticket numbers into their timesheets. If a punch is missed, they must promptly notify their supervisor to ensure accurate records. Integrity in timekeeping is essential, and adherence to company policies is expected.
Safety Expectations
Zero Tolerance Workplace – Warrior Technologies maintains a Zero Tolerance policy to ensure a safe and productive work environment. Employees are expected to comply with all drug and alcohol policies, as a positive test result will lead to immediate termination.
Safe Driving – Employees are expected to practice safe and responsible driving at all times while representing Warrior Technologies, prioritizing safety for themselves, their passengers, and the public.
Safety Training – Employees are responsible for completing all required safety training in a timely manner to maintain a safe and compliant workplace.
Personal Protective Equipment (PPE) – Employees must wear all issued personal protective equipment (PPE) as required by their tasks and customer requirements to ensure safety in the workplace.
Accident Reporting – Employees are responsible for immediately reporting all accidents, incidents, and near-misses to their supervisor to ensure prompt action and a safe work environment.
Position Specific Expectations
- Report directly to the Billing Manager, providing accurate and timely daily billing support for the organization.
- Collaborate with operations and accounting departments to ensure billing accuracy by identifying data inconsistencies and preventing errors through attention to detail.
- Process and manage invoice updates in Open Invoice.
- Submit tickets to Open Ticket and Open Invoice platforms for tracking and processing.
- Maintain a detailed catalog of invoices that require updates and ensure timely processing upon approval.
- Verify that all invoices align with current customer pricing agreements.
- Utilize and submit spreadsheets efficiently, ensuring accurate financial records.
- Validate geographic locations, equipment inventory, well dates, and labor costs on each invoice before submission to customers.
- Cross-check field tickets with invoice and spreadsheet information to ensure consistency before submission.
- Demonstrate proficiency in QuickBooks, utilizing direct experience to manage billing operations effectively.
- Manage side projects efficiently while meeting deadlines for primary billing tasks.
- Communicate professionally with customers and employees to address invoice inquiries and clarifications.
- Process and submit credits and disputes in a timely manner, ensuring prompt resolution.
- Support coworkers by providing coverage during vacations or unexpected absences.
Qualifications
- Hold a valid driver’s license CDL not required.
- Two (2) years of experience in the roustabout trade, and one (1) year of
supervisory experience highly preferred but not required. - Ability to think critically and strategically.
- High level of communication skills (Verbal, written, and electronic).
- Ability to life a min of 50 lbs.
- Must be willing to work overtime.
- Must be willing to work rotating weekends.
- Ability to work effectively with others.
